Delete account
You can delete your Life Empire account yourself in the game at any time. It happens immediately and cannot be undone.
How to delete your account in the game
- Open Life Empire on your iPhone and make sure you have an internet connection.
- Tap "Account" in the main menu, or open the pause menu in the game and tap "Account & privacy".
- Scroll down to "Sign out and delete".
- Type DELETE to confirm (LÖSCHEN in the German game, BORRAR in the Spanish one).
- Tap "Delete account for good".
An online account (email, Sign in with Apple or guest with server) can only be deleted with a connection to our server. An account that exists only on your device can also be deleted without internet.
What gets deleted
Immediately, on our server and on your device:
- account, profile with player name, motto and profile picture
- friends list
- message histories
- cloud saves
- gem balance with all transactions, and construction orders
- reports, support requests and moderation cases concerning your account
Purchased gems, in-game money and content are lost.
What remains afterwards
- Purchase records (transaction number, product, time) without reference to your account, so the same purchase is never credited twice and as far as the law requires. Your purchases with Apple and your Apple ID are not affected; there are no subscriptions in Life Empire.
- Signed in with Apple: when you delete your account we revoke the connection to Apple. If that fails at first, we retry for up to 14 days and only keep a technical key without reference to your account. You can also remove the connection yourself in the iPhone settings under your name › Sign-In & Security › Sign in with Apple.
- Ads: your ad consent is stored on the device and disappears with the app. Data that Google processes for advertising is deleted by Google under its own rules (see the privacy policy).
Without access to the app
If you no longer have the app, download it again from the App Store, sign in with the same account and delete it as described above.
If you cannot get into your account at all (for example a guest account on a lost device), write to support@life-empire.de with the subject "Delete account". Include your player name or friend code and, if available, the account's email address. So that nobody can have someone else's account deleted, we first check that the account belongs to you. We never ask for your password.
Further rights (access, rectification, data portability) are described in the privacy policy.