Terms of Use for Life Empire
This translation is for information; the German version is authoritative.
1. Provider and scope
Life Empire is provided by ECLE - Emerv Creveo Life Empire, owner Fabian Hartmann, c/o flexdienst – #21189, Kurt-Schumacher-Straße 74, 67663 Kaiserslautern, Germany, email: support@life-empire.de ("we"). These terms apply to the game and its online features. By creating an account you agree to them. Apple's standard licensed application end user licence agreement (EULA) also applies to the app itself.
2. Account
- You need an account for the online features: with email, Sign in with Apple or as a guest. Your own game world also works without an account.
- Keep your sign-in details secret. An account belongs to one person; selling, trading or passing on accounts is not allowed.
- A guest account is tied to your device. If you lose the device or delete the app, the guest account may be lost. Link it to an email address or a provider to avoid this.
- The online features are intended for persons aged 16 and over; younger persons only with parental consent.
3. Conduct in the game, chat and voice chat
In chat, voice chat, player names, mottos, profile pictures, company names and logos:
- no insulting, threatening, harassing or bullying, no hate speech or discrimination;
- no sexual, violence-glorifying or otherwise unlawful content;
- no spam, no advertising, no links, no contact details;
- no personal data of others;
- no third-party trademarks or names of real people as player or company names, no pictures you do not have the rights to.
Also not allowed: fraud, exploiting bugs, cheat programs, modified game versions, disrupting the server and trading accounts or game content for real money outside the game.
4. Moderation, reporting, suspensions
- You can report and block other players. We review reports and may remove content (e.g. profile pictures, names), issue warnings, temporarily ban chat, and suspend accounts temporarily or, for serious or repeated violations, permanently.
- An automatic filter holds back insults, links and contact details. Several reports within a short time automatically mute a player briefly until a human has reviewed the reports.
- We give reasons for our actions. You can appeal an action in the game (Phone › Help › Appeal a ban; for a suspension via the suspension notice).
5. Virtual content, in-game money and gems
- In-game money, vehicles, buildings, items, gems and points are part of the game. You acquire a simple, non-transferable right to use them in the game, not ownership. They have no value outside the game and cannot be exchanged for or paid out as real money.
- Gems are stored on our server with your account and do not expire. What an offer bought with gems does and for how long is shown in the game before you buy it.
- We may develop and adjust game content, values and mechanics (e.g. balancing the in-game economy) as far as is reasonable for you. We do not take away gems you have already bought.
- For optional ad videos you get the reward stated in the game (currently the offline bonus, at most once a day) once the video has been watched completely. There is no entitlement to a video being available at any time; the reward then remains available for gems.
6. Purchases
- In-game purchases are processed by Apple through the App Store. Apple's terms also apply. The price is shown in Apple's purchase dialog.
- We credit the content of a purchase as soon as our server has verified the purchase with Apple. The amount of a money pack depends on the shop level of your account and is shown in the game before you buy.
- Withdrawal and refunds: For App Store purchases Apple is the seller; Apple's terms apply to withdrawal and refunds. You request refunds from Apple (reportaproblem.apple.com).
- If Apple refunds a purchase, we may deduct the credited content again; if it has already been used, your gem balance or in-game money may go down as a result.
- A new game starts without the content of earlier purchases (consumables are used up with the old save). Gems stay with the account.
7. Availability
We strive to provide the online features permanently but cannot promise uninterrupted availability (maintenance, outages). Your own game world also works offline. Should we discontinue the online features, we will announce it in the game at least 30 days in advance.
8. Termination and account deletion
- You can delete your account in the game at any time (Main menu or Pause menu › Account & privacy › Delete account for good). This ends these terms for the online features; gems and cloud saves are lost.
- We may suspend or terminate an account for serious or repeated violations.
9. Liability
We are liable without limitation for intent and gross negligence, under statutory provisions for injury to life, body or health, and under the Product Liability Act. Otherwise we are liable only for breach of essential contractual obligations and limited to the foreseeable damage typical for the contract.
10. Changes to these terms
We may change these terms when objectively necessary (e.g. new features, new legal situation). We will inform you of material changes in the game in good time beforehand.
11. Governing law
German law applies. Mandatory consumer protection provisions of your country of residence remain unaffected.